Why am I getting a Comms Revision Error?
After updating your firmware, if you have not updated the Freefly App on your device, you will get the “Comms Revision Error” when you try to connect to the Mōvi.
The newest version of the app (or the link to the appropriate app store) is always available on the M-Series Support page of our site.
Still need help? Get in touch with our support team.
Contact UsMimic Beta Controller
- Can I extend the radio range of the Mimic Beta?
- How do you power the Mimic Beta?
- Is the Mimic Beta compatible with all models of Mōvi?
- Is there Majestic Mode option with the Mimic Beta?
- What is the range of the Mimic Beta?
- When do I need to calibrate the compass for the Mimic Beta?
- Why isn’t the pan responding on my Mōvi while using the Mimic Beta?
- How do I configure my Mōvi to work with the Mimic Beta?
- How do I install the Freefly Receiver that came with my Mimic Beta?
- How do I power my Mimic Beta?
- How do I bind the Mimic to an FRX Receiver?
- How do I realign the Mimic Beta and the Mōvi after pan drift?
- How to reorient the Mimic Beta with the Mōvi with the Pan Freeze button.
- What are the Mimic Modes?
- What does the Mimic Beta package include?
Wedge FIZ Controller
- Does the Wedge come with lens control motors? What motors will it work with?
- How do I power my Wedge unit?
- What additional accessories do I need to make the Wedge work?
- What are the pin-outs of the connectors on the Wedge?
- How do I update the firmware on my Wedge?
- Why is the Mōvi Controller telling me, “Freefly FIZ Wedge Not Connected”?
Product Specs and Compatability
- How do I clean my Mōvi?
- How is the weight capacity for the Mōvi calculated?
- Is dual operator mode available on all Mōvi models?
- What are the Mōvi specs for each model?
- What camera and lens combinations are compatible with the Mōvi?
- What is the max gimbal payload for the Mōvi?
- What is the size of the Mōvi camera cage for each model?
- What is this small 5-pin cable that came with my Mōvi?
- Will FRX Pro work with M-Series Mōvi?
Functionality & Troubleshooting
- Can I mount a Mōvi to a Jib or tripod?
- Can I power my Mōvi with something besides LiPo batteries?
- Can I split the Power from a Mōvi battery?
- Can the Mōvi be mounted to a Steadicam?
- Can the Mōvi be used on a multi-rotor other than the Alta or CineStar?
- Do I have the latest firmware on my Mōvi?
- Do you have any official training on the Mōvi?
- How compact can the Mōvi system be for shipping purposes?
- How do I calibrate the compass on M-Series Mōvi (M5/M10/M15)?
- How do I install the Maxtenna on my M5?
- How do I mount my camera on the Mōvi M10?
- How do I use my jumper cable to recover my M-Series Mōvi?
- How do you configure the Mōvi?
- Is it difficult to balance the camera on the Mōvi?
- The tilt axis on my M-Series Mōvi (M5/M10/M15) is limp, but the other motors work.
- What are the recommended environmental operating temperatures?
- Why is my M-Series Mōvi (M5/M10/M15) drifting in the pan axis?
- How do I connect my M-Series Freefly battery to the charger?
- Should I update the firmware on my Mōvi Controller?
- What do the lights on the M5/M10/M15 charger mean?
- How do I install batteries on the M15?
- How do I install batteries on the M5?
- How do I know how much charge my M-Series Freefly battery has?
- How long should the Mōvi M-Series batteries run on set?
- How do I install batteries on the M10?
- What are general good practices while using Freefly M-Series LiPo batteries?
- How do I rebind the Spektrum DX7s/DX8 transmitter to the M5/M10/M15?
- What are the recommended M-Series LiPo battery storage voltages?
- Where do I plug in the satellite receiver for my Spektrum transmitter?
- What is the correct mapping for my Futaba or Spektrum controller for M-Series Gimbals?
- I don’t see DSMX 2048 listed under Radio Types in the M-Series App.
- How do I load the Mōvi preset onto my DX7s/DX8?
App
- After trying to update my Mōvi firmware, it will not turn on.
- How can I save my settings to use later on the Mōvi 2.0 app?
- How do I connect to my WiFi enabled Mōvi?
- I am getting low stiffness values for Pan, Roll, and/or Tilt, what can I do?
- What do I need to know about the iOS App for M5/M10/M15?
- What is the difference between save settings and write settings in the app?
- Where can I download the latest version of the App?
- Why am I getting a Comms Revision Error?
- Why doesn’t the Mōvi remember my settings when I turn it back on?
- Why don’t I have GPS Lock ?