If you have Freefly equipment that needs service and is included on our list of eligible products, fill out the form to get started. We’ll issue you an RA Number that you can use to send in your product.

Have other repair or return concerns that might not be covered? Contact support.

Step 1: User Details

Step 2: Purchase Details

Step 3: Product Details


Step 4: Issue Details


Step 5: Other Considerations

Repair estimates take 3-5 business days to prepare and are then held for your approval. If you need rushed service, we recommend waving the estimate and preauthorizing service.


Drone Armor

Freefly Armor is available for purchase with a new Alta X or Astro from Freefly and includes the following:

  • Two-year Extended Warranty
  • Discount on Service and Training
  • Annual Checkup and more

For more details or to purchase, click here.

Freefly Warranty

Physical damage, including water damage, broken parts, operator error, modifications, abuse, etc are not covered under the Freefly Warranty. To see a full outline of what is and isn’t covered, click here.