“When I turn my M-Series MōVI on (M5/M10/M15), the three lights come on, turn off, and then never come back on. The MōVI is unresponsive.”
If the firmware update process on an M-Series MōVI has been interrupted, it can cause the MōVI to become unresponsive (often referred to as bricked).
Causes of interruption include:
If it becomes unresponsive during a firmware update, you will need a jumper cable to reset your system. Your MōVI may have come with the cable (see photo below).
Click here for instructions on how to use your jumper cable
If you don’t have a cable, they are available in our online store and from our dealers.
Still need help? Get in touch with our support team.Contact Us