Legal

Holidays

Freefly is closed for the following holidays:

• Thanksgiving – November 26th & 27th, 2020
• Christmas – December 25th – 31st, 2020
• New Year’s Day – January 1st, 2021
• Memorial Day – May 31st, 2021
• Independence Day (observed) – July 5th, 2021
• Labor Day – September 6th, 2021
• Thanksgiving – November 25th & 26th, 2021
• Christmas (Observed) – December 24th – 31st

Hours of Operation

• The Freefly shipping department operates Monday through Friday 9am-5pm, PST.
  • In-stock orders received before 10am Monday through Friday ship same day, unless otherwise noted on the product page.
  • In-stock orders received after 10am ship on the next operating day.
• Freefly Support is online Monday through Friday between 8am-4pm, PST.

Fulfillment Considerations

• All orders must be paid in full prior to shipment (issuing a PO does not constitute payment received).
• Only complete orders are shipped. Orders containing out of stock items will be held until all items can be fulfilled.

International Shipping

• Duties and taxes are the responsibility of the receiver and are not collected by Freefly.
• FedEx is the preferred shipping carrier for shipments leaving the US. Alternate carriers are not recommended, and responsibility for issues with customs, export/import will be the responsibility of the account holder to resolve.