The Freefly shipping department operates Monday through Friday 9am-5pm PST.
In-stock orders received before 10am Monday through Friday ship same day, unless otherwise noted on the product page.
In-stock orders received after 10am ship on the next operating day.
All orders must be paid in full prior to shipment (issuing a PO does not constitute payment received).
Only complete orders are shipped. Orders containing out of stock items will be held until all items can be fulfilled.
The Freefly shipping department is closed for the following federal holidays (or the observed day): New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Rarely, the Freefly shipping department may close due to inclement weather. In this case, information about delayed shipping will be posted to our online store.
Rental orders require signed credit card authorization for value of the equivalent retail product before shipment. The authorized credit card and billing credit card must match.
Free domestic shipping includes shipping to the 48 contiguous US states. Hawaii, Alaska and US territories are not included.
Duties and taxes are the responsibility of the receiver and are not collected by Freefly.
FedEx is the preferred shipping carrier for shipments leaving the US. Alternate carriers are not recommended, and responsibility for issues with customs, export/import will be the responsibility of the account holder to resolve.