Legal

• The Freefly shipping department operates Monday through Friday 9am-5pm PST.
• In-stock orders received before 10am Monday through Friday ship same day, unless otherwise noted on the product page.
• In-stock orders received after 10am ship on the next operating day.
• All orders must be paid in full prior to shipment (issuing a PO does not constitute payment received).
• Only complete orders are shipped. Orders containing out of stock items will be held until all items can be fulfilled.
• The Freefly shipping department is closed for the following federal holidays (or the observed day): New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• Rarely, the Freefly shipping department may close due to inclement weather. In this case, information about delayed shipping will be posted to our online store.
• Rental orders require signed credit card authorization for value of the equivalent retail product before shipment. The authorized credit card and billing credit card must match.
• Free domestic shipping includes shipping to the 48 contiguous US states. Hawaii, Alaska and US territories are not included.

International Shipping

• Duties and taxes are the responsibility of the receiver and are not collected by Freefly.
• FedEx is the preferred shipping carrier for shipments leaving the US. Alternate carriers are not recommended, and responsibility for issues with customs, export/import will be the responsibility of the account holder to resolve.