« Knowledge Base | Ordering, Shipping, and General Questions
Ordering, Shipping, and General Questions
Knowledge Base Articles
General Questions
Ordering Questions
- Am I responsible for Import Duties, Taxes, or VAT?
- Can I add an item to my order?
- Can I get a quote for an order I want to place?
- Can I order a product if it is sold out?
- Can I return a product for a refund?
- Can I submit an order via PO?
- Do you have educational discounts on your products?
- Does Freefly provide any financing options?
- How do I check the status of my order?
- How do I make a change to my order?
- If I place an order, will it ship the same day?
- What are my payment options for purchasing on the Freefly online store?
- When will I receive a copy of my invoice for an order I placed?
Shipping
- Can I update my shipping address on an order that hasn’t shipped yet?
- Can you ship my order overnight?
- Can you ship my order with a shipping vendor other than FedEx?
- Do you ship internationally?
- How is shipping cost calculated?
- How much will it cost to ship my product?
- I live nearby, can I pick up my order?
- If I order today, when will I receive my items?
- If I place two orders, can they be combined in shipping?
- What if my order is stuck in customs?
- When will I receive a tracking number for the shipment of my order?