Open Positions

Freefly Systems - Woodinville, WA (Onsite)

Why Freefly?

Efficient

The first, again and again! Check out our innovation timeline here

Transparent

Long term sustainable thinking.  We are building Freefly to be an Evergreen company, a long term hub of innovation. Transparency and building from first principles are key. Good ideas win here.

Innovative

We see the world differently. We combine technologies in novel ways to drive incredible user value (and smiles!)

About the Role

Freefly Systems, the company that redefined camera movement with the introduction of the Mōvi M10 (a compact, lightweight, 3-axis camera stabilizer) is growing. We are on the lookout for a uniquely talented Camera Specialist who loves photography / cinematography and helping customers to get in on the fun.

As a member of the Freefly Support Team, you’ll join us on our mission to develop and support the next generation of innovative camera systems, unmanned aerial vehicles, robotic systems, and consumer electronic devices in a fast paced, multidisciplinary, startup environment with direct impact on our product roadmap.

The ideal candidate should have excellent written and verbal skills, experience in operating or troubleshooting electronic and mechanical equipment, and ability to work independently and self-manage time effectively in a fast-paced environment. Most importantly, you must be driven with a positive can-do attitude, play well with others, embrace a challenge, and realize that every failure is a critical step toward creating innovative products.

Job summary:

This agent will welcome new and prospective customers to Freefly Cameras as well as troubleshooting onboarding and operating issues directly with Freefly customers. Communications are primarily through email/ticketing systems but we are expanding to offer phone, chat, and video support in the future, so comfort with spoken communications is important. The agent will provide a thorough level of documentation (borderline obsessive) in our ticketing system as well as contribute to the helpful information available in our knowledge base and serve as a Freefly brand champion and advocate. Additional duties may include new product testing, trade show and conference attendance, live product demos, training and sales. 

Responsibilities:

• Direct Customer Technical Troubleshooting (phone, email & chat)
• Camera setup
• Camera performance evaluation
• Native file ingestion
• Wave Player export 
• New customer onboarding support
• Repair processing
• Sales efforts including issuing quotes and answering questions about compatibility, kits, performance
• Customer advocate to Freefly internal teams

Required Qualifications:

• 2+ years experience with professional video equipment 
• Previous experience working with the public in service-oriented capacity
• Strong written and verbal communications skills (English)
• Ability to multitask, learn a multitude of functions, and desire to excel
• Ability to excel without direct supervision
• Great attitude and desire to hustle
• Fluent understanding of using web-based software interfaces

Preferred Qualifications:

• Cinema, drone or photo industry experience
• High-speed camera experience
• Familiarity with Zendesk, Freshdesk or other support ticketing systems

Optional experience:

• Operator of Freefly or equivalent systems
• Experience working with software/hardware development teams

Compensation:

• Salary range for this position: $45,000 - $75,000/yr.

Why you should join:

• You will have the freedom to create and grow professionally, individually and as a culture
• Great Paid Time Off
• Competitive compensation with a stable base salary plus profit sharing and opportunity for advancement
• Generous benefits including medical, dental, vision
• Free parking, Easy Access to New Facility in Beautiful Woodinville
• Access to world class shop and resources
• Flexible Work Schedules

Related keywords: Technical support, camera operator, ronin, Mōvi Pro, Gremsy, assistant camera operator, Phantom, vision research, Chronos