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« Knowledge Base | Ordering, Shipping, and General Questions

Ordering, Shipping, and General Questions

Knowledge Base Articles

General Questions

  • What job openings do you have at Freefly?

Ordering Questions

  • Am I responsible for Import Duties, Taxes, or VAT?
  • Can I add an item to my order?
  • Can I get a quote for an order I want to place?
  • Can I order a product if it is sold out?
  • Can I return a product for a refund?
  • Can I submit an order via PO?
  • Do you have educational discounts on your products?
  • Does Freefly provide any financing options?
  • How do I check the status of my order?
  • How do I make a change to my order?
  • If I place an order, will it ship the same day?
  • What are my payment options for purchasing on the Freefly online store?
  • When will I receive a copy of my invoice for an order I placed?

Shipping

  • Can I update my shipping address on an order that hasn’t shipped yet?
  • Can you ship my order overnight?
  • Can you ship my order with a shipping vendor other than FedEx?
  • Do you ship internationally?
  • How is shipping cost calculated?
  • How much will it cost to ship my product?
  • I live nearby, can I pick up my order?
  • If I order today, when will I receive my items?
  • If I place two orders, can they be combined in shipping?
  • What if my order is stuck in customs?
  • When will I receive a tracking number for the shipment of my order?

Training

  • What kind of Technical Support can I expect from the dealer I purchased my Mōvi from?

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