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MōVI Controller lens library is not working. How can I fix it?

MōVI Controller firmware version 4.1 addresses an issue with the MōVI Controller freezing after adding a new lens to the lens library. If your MōVI Controller version is v3.7 or v4.0, there is a high chance that you will experience this issue if you try adding a new lens to the library.

Solution: If you have this issue, you should update to this firmware and reboot the MōVI Controller. Then, you can download and update to the latest public or beta firmware.

Note: Additionally, we have received reports that the MōVI Controller firmware updates from newer MacBooks fail most of the time. To address this issue, there is a new firmware updater version for macOS, which comes bundled with the firmware zip folder for mac at public or beta download pages.

Still need help? Get in touch with our support team.

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