Mōvi Controller lens library is not working. How can I fix it?

Mōvi Controller firmware version 4.1+ addresses an issue with the Mōvi Controller freezing after adding a new lens to the lens library. If your Mōvi Controller version is older, there is a high chance that you will experience this issue if you try adding a new lens to the library.

Solution: If you have this issue, you should update to this firmware and reboot the Mōvi Controller. Then, you can download and update to the latest public firmware.

Note: Additionally, we have received reports that the Mōvi Controller firmware updates from newer MacBooks fail most of the time. To address this issue for most users, there is a new firmware updater version for macOS, which comes bundled with the firmware zip folder for mac at public download pages.

Still need help? Get in touch with our support team.

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