If you have equipment that needs to be serviced by Freefly Systems, the costs associated with the service may be covered under the Freefly Warranty Terms & Conditions.
If following conditions are met, Freefly will cover parts, labor and shipping* (FedEx Ground/International Economy to get it back to you after service) for your repair/service:
If our technicians do not find anything wrong with your equipment or find that direct troubleshooting provided by our support staff should have discovered the issue (ie: an unplugged cable, or firmware reset):
* Freefly does not cover shipping costs to bring a unit in for evaluation or repair, regardless of warranty eligibility.
** In the event that the service is not covered under warranty, and you choose not to repair the equipment at your cost, there may still be a labor charge for diagnostic time. There may also be return shipping costs, if you want us to ship it back to you.
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